Support

™

Technical Support

Kidmate has been painstakingly designed and tested for User-Friendliness as a priority! We believe that you can be familiar with the basics of Kidmate within minutes of receiving your package. To further this goal we provide you with:

Our Free On-Screen Tutorial for using Kidmate. Just pop in your Tutorial Disk and you’ll be on your way to learning the basics of Kidmate
Late-breaking information for using Kidmate is available in the Read-Me File, on your Installation Disk
Detailed instructional information from Installation to the Basics and Advanced Features of Kidmate is available in your User Manual. Extra copies of your User Manual are available
Immediate On-Line Help is available at a click of the button! Almost any subject concerning Kidmate can be accessed by clicking on the Help button of your Toolbar

Please take the time to study the Manual. We suggest you start with the Free On-Screen Tutorial. If after studying these sources you should need any more guidance with your purchase, please call our friendly Technical Support Department for more help.

Contacting Us:

You can reach Technical Support for Kidmate by:

Calling us at (310) 552-7961. Our hours are 10 a.m. to 4:00 p.m. (Pacific Time) Monday through Friday, except holidays
E-mailing us at kidmate@kidmate.com
Faxing us at (310) 552-4617

When contacting Technical Support, please provide us with your name, firm, telephone number, serial number, as well as information about the configuration of your computer system. If you are having a problem, we can best help you if you can describe to us, in detail, the steps that you took before you encountered the problem.

Sales: (310) 552-7961
kidmate@kidmate.com
Fax: (310) 552-4617

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